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Frequently Asked Questions
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How far in advance should I make my reservation?

We recommend booking at least 6 months in advance of the desired arrival date, as our Camp-Resort will fill up quickly! We book reservations up to 360 days in advance!

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How do I reserve my stay?

You can book your stay on our website by clicking “Book Now” throughout the site or give us a call at (207) 933-2108!

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How do I made changes/add on items to my current reservation?

If you are needing to make changes or add something to your reservation, such as a water rental, please email us. You may also give us a call during office hours and we can help over the phone as well. Please be ready with your confirmation number.

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Will my reservation guarantee a specific campsite or cabin assignment?

We do offer you the opportunity to guarantee your favorite cabin or campsite location by paying our applicable lock-in fee. If you opt out of the lock-in fee, you are guaranteed your selected site or cabin type, but not the specific unit number.

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Do you offer any discounts?

We do! We offer great deals all season long! You can also follow us on Instagram and Facebook to stay up-to-date on any seasonal deals and specials we’re offering. We do not accept AAA, Good Sams Club, or any others.

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What is the cheapest time to book?

Visit us in the spring or fall and enjoy reduced rates! Please keep in mind that attractions are limited to weekends only during these times. Enjoy reduced rates during the week (Sunday – Thursday), all season long!

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What attractions and facilities are available during my stay?

Availability of attractions and facilities vary throughout the season. During non-peak season, some attractions are only available during the weekends. For current hours, visit our Guest Dashboard.

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What forms of payment are accepted for my reservation?

We gladly accept Visa, Mastercard, Discover, and American Express.

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Can I bring my pet with me?

es! Pets are allowed at our RV sites, but not at our playgrounds, Comfort Stations, or other buildings. They are also not permitted at tent sites or in the cabins. There is a two pet max per site. Guests or visitors may not bring pets with them. If they arrive with a pet, they may not be permitted to enter the Camp-Resort. Pet owners must keep their pet leashed at all times and are responsible for noise control and clean-up. We reserve the right to remove hostile or disruptive pets from the park. Download our pet waiver here.

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What are the check in/out times?

CABINS: Check-in time is 4PM. We do have an early access option beginning at 11AM, but it is based on availability (must call ahead) and involves a fee based on the time of check-in. Check-out time is 11AM. Extended access is available for $10 during non-peak season and $25 during peak season to stay in the park until 6PM, subject to availability.

CAMPSITES: Check-in time is 3PM. We do have an early access option beginning at 11AM, but it is available only if site is vacant (i.e. nobody in the site before you). It also involves a fee based on the time of check-in. Check-out time is 1PM. Extended access is available for $10 during non-peak season and $25 during peak season to stay in the park until 6PM. Subject to availability.

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What is your cancellation policy?

Please view our Rules and Policies page for our cancellation policy information. The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed.

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Can I tour the Camp-Resort?

We are more than happy to show off our Camp-Resort but please schedule a visit in advance by giving us a call at (207) 933-2108 or sending us an email at info@augustamainejellystone.com!

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Are fireworks or firearms allowed?

With the exception of sparklers, fireworks are not allowed in Jellystone Park™. Firearms of any kind are not allowed.

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Are alcoholic beverages allowed?

They are, but the beverage must be held in an unmarked container or koozie. This is a family-friendly Camp-Resort, so please be considerate of others and refrain from loud and unseemly language.

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Can I smoke at the Camp-Resort?

Since we are a family Camp-Resort, smoking, including vaping, of any kind is not permitted in common and indoor areas, including but not limited to the pool area, playgrounds, pavilions, and all buildings. Smoking is not permitted within 50 feet of any building entrance. Smoking is not permitted inside cabins or on cabin porches, but is permitted outside at cabin sites. Smoking is permitted at campsites, but must be confined to your designated site. Please dispose of all cigarette butts. Smoking of any substances besides tobacco and vaporizers will not be tolerated. Management reserves the right to fine violators of this policy.

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Do you have quiet hours?

We do! Quiet hours are: 10PM – 8AM, daily. Any guest under 18 years of age must be at their campsite or cabin during these hours, unless accompanied by an adult.

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Where do I get firewood?

We have firewood available for purchase at our Ranger Station. Campers are not allowed to bring their own firewood due to regulations from the Maine Department of Agriculture. To preserve the beauty of our wooded Camp-Resort, please do not cut down or damage trees in any way.

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What is the speed limit?

Because the Camp-Resort is full of active families with children and there is mountainous terrain, the speed limit throughout the Camp-Resort is 5.5 MPH and is strongly enforced for your safety. We realize that this is ridiculous. If you do not feel that you are driving ridiculously slow, then you are driving too fast.

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Where can I find information about themed events at the Camp-Resort?

Good question! We have a jam-packed calendar of themed weeks and weekends throughout the season. You can find a list of our upcoming themed events on our events page.

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What is good camping etiquette?

If you’re a first time camper, you may have some questions on the best camping etiquette. Learn how you can be a good neighbor, stay safe during your trip, and more here.

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Do you have seasonal sites?

Yes, we do! We have just 2 sites left for our 2022 season. For more information, please call us at (207) 933-2108. To be added to our waitlist for future seasons, fill out this form.

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What is your policy on firearms and weapons?

Guests must obey all federal, state, and local laws regarding the ownership and possession of firearms. Firearms are not permitted in any property buildings or common areas. The only exception is that guests may have a firearm in a locked, private vehicle in parking areas if permitted by law. The discharge of firearms, BB guns, air guns/rifles, or similar devices is strictly prohibited. 

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What are the terms and conditions for the Instagram giveaway from 6/21-6/30?

You can find the terms and conditions for the Instagram contest here

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